When we work with institutional referral sources, two questions shape our approach: How can we help? What internal processes shall we tailor to address each organization’s needs?
Our largest referral sources include healthcare facilities, religious organizations and non-profits. Individual goals may vary, but what they expect from Assisting Hands is usually the same – rapid and effective responses, consistent provision of high-quality in-home support to their patients or members and, in some cases, structured communication about the outcomes or evolution of our services tailored to each organization’s documentation and compliance needs.
Assisting Hands Home Care applies to its referral partners the same focus on quality and customer satisfaction used with individual clients and their family members. Risk mitigation and safety-enhancement procedures lie at the core of our management processes, minimizing the incidence of human error.
Our goals are to keep clients safe in the comfort of their homes, reducing the burdens of caretaking for family members, and to minimize readmission risks for both clients and healthcare facilities.
All Assisting Hands plans of care are customized to meet individual client needs. They start with comprehensive client assessments performed by our nurses. We do not limit assessments to the immediate needs a client may have after being discharged from a surgery, or which led a family to initially call us. For instance, a healthcare facility may recommend us to serve a patient after her discharge from hip replacement, but our plan of care will also consider – and include procedures to deal with – her diabetes and special nutritional needs, or other pre-existing conditions.
An assessment usually takes between one and three hours, and follows a structured protocol. It covers the client’s medical history and medicine intake, co-morbidities not necessarily related to the main reason why our services were sought, a full list of housekeeping routines to be performed by our aides, personality traits and lifestyle, nutritional requirements, and activities in which an aide’s support is necessary. Client assessments are complemented by thorough home-safety evaluations, which often generate recommendations to address safety risks that need attention.
We don’t take quality for granted – we check performance and compliance. Frequent supervisions by nurses and other qualified staff, coupled with strict hiring and training standards, help maximize caregiver adherence to plans of care. Supervisory visits result in feedback to caregivers, continuous improvements to plans of care, and reports shared with authorized family members or legal representatives.
Ask a senior representative how Assisting Hands Home Care could become a valuable resource for your patients and your organization.