Are selection and training all there is to our quality standards? No. We also invest heavily in quality control, supervision and continuous education updates.
Let’s start with continuous education. Caregivers must undergo update educational modules at least once a year. They may also be required to refresh certain topics prior to initiating a new complex case, such as those involving clients with advanced dementia or severe mobility impairment. And they have access to dedicated online tools to revisit certain technical aspects of non-medical home care, as well as permanent support from our nurses and administrative staff.
We don’t take quality for granted – we check it. Our nurses and other qualified staff members regularly visit clients’ homes in order to assess evolving health and service conditions. The visits present us with valuable opportunities to adjust service details, refine plans of care, assess a client’s changing health situation, and provide reports to family members or authorized third parties.
Some supervision visits are planned, others are unannounced. Very importantly, a visiting supervisor will be able to provide on-the-spot feedback to a caregiver, if necessary, and assess elements of a client’s plan of care that may require adjustments.
Supervisory visits are an integral part of our plans of care. Their minimal frequency is once every two months, applicable for simple cases requiring caregiver attention only a few hours per day. That is a minimum of six visits per year, at no extra cost, in addition to our initial assessments and home-preparation visits prior to a new case’s beginning.
More complex cases will be checked at higher frequencies, also free of additional costs. If a client prefers even more frequent visits by a nurse or other qualified staff members, that is, supervisions happening more often that what is stipulated in his or her plan of care, they can be scheduled for a low fee.
For more information, please call us at (215) 882 8234 and request an assessment visit by a representative.