Vikki, our director of community relations and communications, pictured with her mom, had live-in care for her mom for three years.
Our first differentiator is the staff all has home care experience from the client-side. We have all been in our client’s shoes, whether we were securing care for our loved ones or the one receiving care, we know exactly what you are going through and can answer any question you may have with empathy and true understanding.
- National Institute for Homecare Accreditation (NICHA)
The National Institute for Homecare Accreditation promotes quality, professionalism, and ethics to ensure the public trust, by setting standards, qualifications and guidance for the delivery of safe essential home care services. This is accomplished by authenticating qualified, principled home care provider organizations through an objective accreditation process and independent oversight. A rigorous accreditation process through NICHA assures responsible service delivery practices that ensures a level of trust that is essential to great customer satisfaction and client loyalty.
- Monthly Satisfaction Reports
Each month clients and caregivers are surveyed by an outside, independent firm to ensure quality care and satisfaction from both clients and caregivers. We are proud to say our client satisfaction rating, an overall average of 94%, is higher than the industry average of 91%.
Our proof of quality scores, which shows how clients have rated their level of satisfaction with your home care business during the previous 12 months, are:
- Daily Life: 95.3%
- Caregivers: 93.3%
- Communication from Provider: 92.9%
- Client/Caregiver Compatibility: 94%
