Doug and Valerie Shaw
Franchise Owners since March 2016
Valerie has over 25 years’ experience in business management, teaching, training, and hands on caregiving. In her youth, she was a CNA for 5 years, caring for individuals who were elderly, and those who were physically or mentally disabled. She has managed non-medical home care in the Phoenix Metro area since 2002. Her passion is to provide the highest quality of care, safety, dignity and well-being to the individuals she serves. Her love of the industry is what makes Valerie such a joy to work with.
Valerie is in charge of marketing, benefits/human resources, and the overall operations of the business.
Doug served in the U.S. Air Force for 22 ½ years as a jet engine mechanic. While serving he also completed his Bachelor’s Degree with a double major in Corporate Training and Development and Aviation Maintenance Technology with a minor in Business Administration. He has been an Air Force Instructor, has over 20 years of supervisory experience and personnel management.
Doug is in charge of Payroll, accounts payable, billing, accounts receivable, purchasing and budgeting.
Together, Valerie and Doug make a great team as Assisting Hands Franchise Owners.
A Family Owned and Operated Business
David Trevillian – Director of Operations
David’s diverse background and experience has provided him with a variety of skills and tools necessary to assist with the day to day operations of the company. David provides support, guidance and leadership to the Assisting Hands team. He oversee’s the daily operations of the business to include client care, compliance, hiring and general operations. David served in the US Air Force as an Avionics Technician on B-52’s and C-130’s. We are proud of his service.
Kristina Shaw – Billing and Accounts Receivable Specialist
Kristina has has worked in home care since 2014 and has a firm understanding of the home care industry. She is in charge of the weekly billing and accounts receivable. Kristina is currently pursuing her degree in Business Administration and hopes to one day run the company along with her brother David so mom and dad can retire.
Our Dedicated Team
Sam Chilson – Compliance Manager
Sam has worked in home care and in Hospitals since 2011. His vast array of experience in the industry includes everything from hands on caregiving, to home care supervision and office administration. These skills and experiences makes him the ideal Compliance Manager. Sam is well versed in all aspects of home care compliance to include caregiver training and hiring requirements, client requirements, and overall company compliance with State and local contracts. Sam is highly organized and has great attention to detail which makes him the ideal person for this position. Assisting Hands has been awarded 100% on our state audits in 2016, 2017 and 2018. Great job Sam!
Nicole Razo – Hiring Manager
Hiring quality caregivers is a tough job. In May of 2018 the position of Hiring Manager was created and Nicole was hired for the job. Her focus is to interview, prerecruit and hire the best caregivers available so our dedicated team of Home Care Coordinators and put them to work caring for our elderly and disabled population.
Lead Home Care Coordinator – Phoenix
Kristen has been working in the senior healthcare industry since 1992 in many different capacities of client care. She has been a hands on caregiver, Client services coordinator, trainer, and manager. Currently Kristen manages a diverse case load of 80 to 100 clients and caregivers and ensures that the clients are receiving the highest quality of care and the caregivers have her support and guidance to provide proper care. Her commitment, experience and insight in total client care makes her an invaluable member to the Assisting Hands team.
Home Care Coordinator -Phoenix
Crystal has worked in home care with the elderly and individuals with developmental disabilities since 1999. She has been with Assisting Hands since May of 2016. Crystal manages a case load of 80 to 100 clients and their caregivers and is responsible for all aspects of client care coordination. Crystal’s compassion and dedication to the individuals she serves and their families makes her a joy to work with.
Bonnie Jackson, CNA
Bonnie has worked in Home Care for over 15 years. She was an LPN for 20 years before moving to Arizona. Bonnie wanted to continue caring for people so she became a CNA. She has held many positions in the home care field from a hands-on caregiver to a home care supervisor. She brings this experience to Assisting Hands to train our caregivers to provide the highest level of service, and then supervise them in the field to ensure they are delivering the best care possible to our clients. Bonnie’s love of the individuals we serve is shown in her dedication and self-sacrifice to ensure they are safe and well cared for.