Regardless of the complexity of your personal home care needs, Assisting Hands starts by carefully listening and developing a detailed plan of care to cover your personal home care needs. Client assessments and family interviews follow structured protocols, and they are complemented by on-site safety assessments, which often generate recommendations about safety shortcomings that needs attention.
All elements of a plan are discussed with the client and his or her family members or legal representatives. Once agreed upon, the chosen caregiver(s) must follow the plan of care thoroughly and provide weekly reports on its execution.
We don’t perform client assessments by telephone. A plan of care’s elaboration requires careful observation of more than a hundred variables. It necessarily involves one or more visits by a nurse or another qualified staff member to the service site. Assessment visits are fundamental not only to enable our staff to get acquainted with the potential client and his or her needs, but also to interview family members, as well as other healthcare professionals who may be involved in the client’s care. During on-site assessments, we also check factors that may pose safety or injury risks to the client and the caregiver.
In-home interviews with clients and their families contribute to understanding clients’ habits, health needs or physical limitations, and their personality. This information, in turn, is used to select the best-matching professionals from our employee pool, taking into account their skill levels, formal certifications, previous experience, and personalities.
Why do we insist on personality? Because a good fit is essential. Just imagine two people, usually belonging to two very different age groups, spending together half of their waking time four to six times a week. Now imagine if there is no natural empathy or “chemistry” between them. Not exactly good. Not exactly what we’d consider personal home care.
We use our caregivers’ psychological assessments and work records, as well as our staff judgment, to increase the likelihood of good fits. Does it always work? Of course not, but cases of poor fits are rare. When they happen, we intervene to adjust behavior, if possible, or propose other caregivers to the client.
A plan of care is not a static document; it evolves along with our understanding of the client’s needs and his or her own health or behavioral changes over time. Our supervisory visits and interactions with family members or the client’s legal representatives are fundamental to gradually adjust plans of care and the guidelines we provide to caregivers to a client’s evolving needs.