Why we do not transport clients
Some new clients ask whether caregivers can drive them to appointments or events, either in the caregiver’s or the client’s vehicle. The answer is no, but our care coordinators will be glad to schedule transportation services for them and their caregivers with Uber, Lyft and other options.
It is not about the cost. If you were to pay mileage and other fees associated with a caregiver driving their own car or yours, the total amount charged would be close to the prices of online alternatives. We arrange transportation for our clients as a courtesy, and if we pay on the client’s behalf, we add the associated fees to the next invoice without any additional service charges.
It is about safety and convenience. If you need to go to a medical appointment, for instance, it is much more convenient to go from door to door without being concerned about parking or walking between a parking lot and the final destination. Additionally, it is safer, for the following reasons:
- Our caregivers are fully insured against transportation accidents. But we cannot guarantee that they drive well, nor can we request that they be trained in defensive-driving techniques as a condition for employment.
- A driving caregiver may be distracted while chatting with the client or attending to his/her needs.
- A caregiver driving a client’s car would not necessarily be familiar with that vehicle model, thus running a higher – and unnecessary – accident risk.
- We do check driving records, but a clean record is no guarantee that an individual drives well or safely enough to take proper care of passengers.
- We cannot guarantee an employee vehicle’s maintenance condition and satisfactory cleanliness, nor that it is adequate for clients with mobility limitations.
Whenever a client needs transportation, it is as easy as to ask his/her care coordinator or the assigned caregiver to arrange it.
Errands. Caregivers may occasionally run errands for clients, as long as no passengers are being transported at the same time. In such cases, mileage and our regular hourly rates apply.
Even simple errands need to be previously authorized by our management team. For instance, if a client’s plan of care stipulates and she or he cannot be safely left alone, the requested errand will not be authorized. A clients’ safety is always our primary concern.