Frequently Asked Questions
Home Care Services Questions
What is the difference between home care and home health care?
Home care is non-skilled and non-medical as opposed to skilled care (Nurses,etc).
Does your agency provide transportation?
Yes, we provide transportation to help your loved ones get to doctor appointments and other important engagements, and we can help with errands.
My mom is healthy, but I worry about her alone at home all day. Do you offer companionship services for people like her?
Yes, we utilize caring and compassionate caregivers who will be a social companion to your parents and engage in conversation and fun activities with them.
Do I have to commit to a minimum number of hours of service
We prefer 4-hour shifts at a minimum. We make exceptions if the days of the week are more than 2.
Can I cancel my home care service at any time?
Yes, you can cancel any time unless it is within 24 hours of the next shift. (2-hour charge)
Can I change my home care service or schedule?
Yes, we are flexible when it comes to adjusting the care plan and schedule but you may receive a new caregiver.
In-Home Caregivers Questions
What are the qualifications of the people who train your caregivers?
We use trained health care workers and licensed individuals who are bonded and insured.
Are the caregivers insured, bonded, licensed and background-checked?
Yes, our caregivers must pass a background check and they are each properly licensed, bonded, and insured for your protection.
How are your caregivers supervised?
We make random visits and also stay in communication with the clients regarding their care.
Will I always have the same caregiver?
Yes, we work hard to make that happen. There may be a back-up caregiver as well for times your normal caregiver is unavailable.
What if my caregiver is not a good fit for me?
We switch out caregivers until the family is comfortable. We usually get it right on the first try.
How long does it take you to place caregiver?
Less than 24 hours.
If the caregiver does not work out, what do you do to find a replacement?
We identify a back-up caregiver immediately who will be a better fit for your loved ones.
Who should I contact with questions about my caregiver?
Our Office Manager can answer your questions.
What if my caregiver does not show up for a scheduled shift?
We will send out the back-up caregiver ASAP.
Home Care Agency Questions
Who answers the phone after hours if we have an emergency?
The Office Manager or the Agency Manager is always available to help you.
Is the Agency licensed?
Yes, we are fully licensed to provide home care.
Do you provide in-home consultations?
Yes! We are happy to come to your home for a complimentary one-hour in-home assessment. At that time, we can create a care plan and provide more information about how we may assist your family.
Who will I meet at the initial in-home consultation?
The Agency Manager will come to the home.
Home Care Cost Questions
What are the payments options you accept? (For Ex: long-term care insurance, medicare, collective sibling agreement, reverse mortgage etc.)
We accept private pay and long-term care insurance and we are also a VA vendor.
Do I pay the caregiver directly, or do I tip the caregiver?
No, invoices will be sent out that have links to different payment options. We do not allow tipping.
What are the Home Care benefits for Veterans?
Veterans can get home care service thru the VA if they are having problems with activities of daily living (ADLs).
General Questions
What are the common conditions in older adults who receive home care? (For Ex: Chronic conditions such as arthritis, osteoporosis, Alzheimer’s disease, Parkinson’s Disease, Multiple Sclerosis, etc.)
Many seniors who receive home care may have physical conditions like arthritis as well as Alzheimer’s disease and other forms of dementia. Our caregivers are prepared to care for seniors with any of the diseases mentioned.
My parents need some home modifications to make their home safe. Can you help advise us on installing grab bars or a ramp?
Yes, we have people who can assist with installing grab bars and any other modifications needed to make the home safe for your loved ones.
Common Family Dilemmas
What if my mother or father is stubborn and doesn’t want a caregiver?
We try to dissuade any concerns and explain how the parent is still the Boss and we are just there to assist.
My brothers and sisters live all over the country. How can we all stay informed about your home care services?
We can send reports every week with breakdowns on the care your parents receive and their current condition. We also can be reached 24/7 to address your questions and concerns.
My parents are from a different generation, one where they were very distrusting of strangers in the home. Is this uncommon? How can I convince them that your home care workers are trustworthy?
It can be common among this generation. We start by meeting with the family before providing care for proper introductions and care assessments. During the visits, our caregivers will build trust and eventually become a companion.
