Our mission is to provide our clients with personalized care that enhances their quality of life in a compassionate and nurturing way. We provide care by trained professionals who are carefully matched to meet clients’ individual needs, personality, and habits.
Assisting Hands’ units in Philadelphia, Lower Montgomery and Bucks County are managed and operated by their owners and a team committed to high service standards and customer focus. The entire team has extensive experience in aging matters, medical and non-medical home-care services, and the delivery of high service standards.
It may be a coincidence, but it may also be the defining characteristic that underlies our strong focus on customer needs: all members of our management team have faced, and some still face, the challenges of caring for loved ones or hiring home-care services. When we say we understand what a client goes through in making the inherently difficult decisions related to their in-home needs, we mean it: we have been there.
Our caregivers are selected from large pools of candidates, according to strict criteria, and are trained by experts in the critical areas that ensure the safety and comfort of our clients. This makes our selection and hiring processes lengthier than in other companies, but this very rigor gives us access to above-average caregivers, reduces our workforce turnover to practically zero, and ensures high levels of client satisfaction. We don’t assign to a client a caregiver whom we wouldn’t hire for our own family members.
Our plans of care make an important difference. There is no such thing as a “quick assessment” to elaborate a client’s plan of care: assessments by our nurses or other qualified staff members can last several hours, depending on a case’s complexity, and require attention to more than a hundred data points, ranging from the client’s health and behavioral situation to the home or service site’s safety conditions. Our plans of care go as far as the elaboration of extreme-weather contingency plans, if necessary. We don’t take shortcuts.
The same approach applies to how we elaborate and present our service agreements. Do not expect a rushed conversation covering a few vague paragraphs and barely describing fee policies or client rights. Our agreements are intentionally detailed and clear. And we don’t ask clients to sign them electronically. Company representatives necessarily meet face-to-face with clients or their family members to review all service items and documents before anything is signed. We do not take it for granted that customers are familiar with health and home care terminology.
Try the Assisting Hands difference. Call today for an in-home free consultation.