Everybody says they offer the best caregivers. This is very vague. At Assisting Hands in Philadelphia, Lower Montgomery and Bucks County, we share how we choose and train our employees. And we are proud of our uncompromising methods.
We carry out permanent selection, screening and training efforts in order to have ready access to a vast pool of qualified caregivers. We prefer to hire individuals who have been referred to us due to their exceptional qualification and experience, but we also advertise our job openings.
Our selection process is rigorous, and less than 3% of applicants reach our training modules. Assisting Hands’ services are structured to guarantee both the right level and quality of support you need, and peace of mind. You will be assisted in the privacy of your home or at a loved one’s residence, and you want to be sure our services are safe and reliable.
It starts with professional qualification and experience. It is mandatory that all caregivers possess valid cardiopulmonary resuscitation (CPR) certification and at least one year of proven experience. Our current workforce has an average of seven years of experience.
The next filter is home-care and nursing-assistant specific certification: we require that our candidates present valid certificates of Home-Health Aides (CHHA), Nursing Assistants (CNA) or Medical Assistants, and each candidate’s skills are verified by a nurse. Quite often, we interview candidates who have many years of experience and solid references but fail the skill checks; they don’t reach the next levels of our recruiting processes.
Certification and skill-level checks are essential to match skill set to a client’s specific requirements. In cases of extensive previous experience and excellent professional referrals, we may hire candidates without neither a CHHA nor a CNA, but the absence of those certificates may limit the cases they serve to companionship and light housekeeping.
The only exception we open on our certificate and experience requirements is for nursing students who have completed their clinical training. Several nursing students approach our agency seeking work opportunities in their free time, and they often prove to be exceptional caregivers.
Non-medical home care is a regulated industry, and the state of Pennsylvania imposes a clear set of standards and requirements. Caregivers must, for instance, undergo a state-level criminal check and present a valid tuberculosis screening. They must also be trained by the agency.
We go on beyond minimal legal requirements. Our selection process includes random drug screening, child-abuse and federal (FBI) background checks, strict reference verification, driving record analysis, thorough skill checks, and mandatory training provided by our staff nurses. That’s not all: for complex cases, such as advanced dementia or post-surgical care, caregivers receive case-specific supplementary training from our nurses before meeting with the client for the first time, and our office support remains active throughout the client’s engagement with Assisting Hands.
To learn more about our caregivers or selection and training standards, please schedule a call with a representative. Detailed information about hiring criteria is available under Caregiver Opportunities.