The Assisting Hands Way: A Holistic Approach to Caring from the Lens of Clients and Families
How We Make It Happen

1. We Prepare
• Onsite meeting with family
• Personal Care Plan developed
• Client profile matched with Caregiver skillset
• Caregiver Professionalism and Preparedness
• Personal Care Plan developed
• Client profile matched with Caregiver skillset
• Caregiver Professionalism and Preparedness

2. We Greet You
• Welcoming, ‘face to face’ hello and personal greeting
• Positive Attitude
• Set tone of genuine connection
• Shift Transition – Update and review Care Plan details
• Positive Attitude
• Set tone of genuine connection
• Shift Transition – Update and review Care Plan details

3. We Plan
• Establish day structure with client
feedback
• Ask the right questions to get to relevant issues
• Add fl exibility to schedule for client as needed
• “Down time” a helpful reprieve
• Listen and adapt based on spoken / unspoken behavior
feedback
• Ask the right questions to get to relevant issues
• Add fl exibility to schedule for client as needed
• “Down time” a helpful reprieve
• Listen and adapt based on spoken / unspoken behavior

4. We Get It Done
• Assess hygiene, grooming, wardrobe
• Celebrate the art and dignity of giving choices
• Keep it fun – Mix it up
• Care and personal tasks done
• Are they comfortable? Hungry? Ready to start an activity?
• Credentialed in bathing, personal care
• Celebrate the art and dignity of giving choices
• Keep it fun – Mix it up
• Care and personal tasks done
• Are they comfortable? Hungry? Ready to start an activity?
• Credentialed in bathing, personal care

5. We Monitor Health
• Reminders to take medications are essential
• Family has peace of mind knowing meds monitored and coordinated
• Meds taken in timely manner improve health and well being
• Physical assist with medication
• Assist with skin conditions
• Family has peace of mind knowing meds monitored and coordinated
• Meds taken in timely manner improve health and well being
• Physical assist with medication
• Assist with skin conditions

6. We Monitor Nutrition
• Meal logs important baseline for monitoring eating patterns
• Log what’s working and not working. Normal or erratic eating?
• Offer balanced nutritional meal options established / adjusted
• Table settings and silverware keep mealtime special
• Log what’s working and not working. Normal or erratic eating?
• Offer balanced nutritional meal options established / adjusted
• Table settings and silverware keep mealtime special

7. We Help with Chores
• Chores completed after personal care obligations are met
• Opportunity to leverage creative and strategic planning skills
• Bed linens, laundry, bathroom, trash
• Create a safe and clean environment without compromising care
• Familiar items kept in close proximity
• Opportunity to leverage creative and strategic planning skills
• Bed linens, laundry, bathroom, trash
• Create a safe and clean environment without compromising care
• Familiar items kept in close proximity

8. We Care
• Companionship is based on spending time together
• Bond of knowing “who” client is and what they like
• Customize – Create – Engage with the heart
• Time for chatting, reminiscing, sharing stories
• Assist with repetitive tasks
• Bond of knowing “who” client is and what they like
• Customize – Create – Engage with the heart
• Time for chatting, reminiscing, sharing stories
• Assist with repetitive tasks

9. We Help with Bedtime
• Kind / gentle transition to bedtime
• Ask and give choices: “Blue robe or grey?”
• Help with: Bathing, oral needs, pj’s, hearing aides
• Checklist: Water by bed, phone, and call buttons within reach, nightlight on
• Ask and give choices: “Blue robe or grey?”
• Help with: Bathing, oral needs, pj’s, hearing aides
• Checklist: Water by bed, phone, and call buttons within reach, nightlight on

We Provide Continuity of Care
• Asking: “Is there anything else you need?” allows helpful transitioning
• Care Plan and Shift Updates documented in home binder
• Familiar faces and daily routine helpful and calming
• Say goodbye with a smile
• Care Plan and Shift Updates documented in home binder
• Familiar faces and daily routine helpful and calming
• Say goodbye with a smile